Privacy Policy

This Privacy Policy explains how Flikgear (UEN 202627277R), a business based in Singapore ("Flikgear", "we", "us" or "our"), collects, uses, discloses and protects your personal data when you visit flikgear.com, purchase from us, register a warranty, or contact our support team.

We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

Depending on how you interact with us, we may collect:

• Contact and identity details — name, email address, mobile number, and delivery or collection address.
• Order and warranty information — items purchased, order history, serial numbers, warranty registrations, and the platform a device was bought from (including off-platform channels such as Carousell, Facebook Marketplace or WhatsApp).
• Payment information — payments are processed by our third-party payment provider (HitPay). We do not store your full card or bank details on our systems.
• Communications — messages you send us by email, WhatsApp, or web forms, and any OTP verification used to confirm your identity.
• Usage and device data — pages viewed, referring links, approximate location, browser and device information, and a first-party anonymous identifier used for analytics and attribution.

We use personal data to:

• Process, fulfil and deliver your orders (including arranging courier delivery);
• Register and administer product warranties and after-sales support;
• Verify your identity (for example, via one-time passwords);
• Respond to your enquiries and provide customer support;
• Bring off-platform buyers into a single customer profile for warranty and support;
• Send you transactional messages about your orders and warranties;
• With your consent, send you marketing about products, offers and guides;
• Understand site usage, improve our products and services, and measure marketing;
• Detect and prevent fraud, and comply with our legal obligations.

By providing us your personal data and using our services, you consent to the collection, use and disclosure of your personal data as described in this Policy. Where required by law, we will seek your consent before using your data for a new purpose.

You may withdraw consent for marketing or other non-essential processing at any time by contacting us at [email protected]. Withdrawing consent may mean we can no longer provide certain services to you.

We do not sell your personal data. We disclose it only to service providers who help us operate, and only as needed, including:

• Payment processing — HitPay;
• Delivery and logistics — EasyParcel and appointed couriers;
• Communications — our email and messaging providers;
• Analytics and advertising — Google (Analytics), Meta (Pixel/Conversions API) and Microsoft Clarity;
• Legal and regulatory bodies — where required by law.

We never send raw email addresses, phone numbers or other directly identifying data to advertising or analytics platforms in a readable form.

We use cookies and similar technologies (including a first-party anonymous identifier, Google Analytics 4, the Meta Pixel and Microsoft Clarity) to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

We take reasonable administrative, technical and physical measures to protect personal data against unauthorised access, use or disclosure. We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including honouring warranties and meeting legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

Some of our service providers may store or process data outside Singapore. Where we transfer personal data overseas, we take steps to ensure it is afforded a standard of protection comparable to that under the PDPA.

You have the right to request access to, and correction of, the personal data we hold about you, subject to the exceptions permitted under the PDPA. To make a request, contact us using the details below. We may charge a reasonable fee for an access request as permitted by law.

We may update this Policy from time to time. The latest version will always be published on this page with a revised "Last updated" date. Continued use of our services after changes take effect means you accept the updated Policy.

For any questions about this Policy or your personal data, or to reach our Data Protection Officer, email [email protected].